The importance of a well constructed set of procedures cannot be understated when it comes to the efficient ongoing operations of your office.
Much emphasis is placed on the day to day grind of meeting sales targets and completing the financials rather than preparing for times when a staff member is injured or cannot attend work for a larger than usual period.
The problem is that these days, with all the new methods technology presents itself with leaves us with busy, fast paced lives. I ask you, if a certain staff member got injured or left your workplace tomorrow, would you be able to teach the replacement person the whole role?
However, with a well constructed set of procedures to manage all of the processes undertaken within and external to your business, the effectiveness is immediately evident.
Establishing a company’s policies and procedures provides several benefits. The company is able to operate with greater consistency, both in its internal and external workings.
Company morale generally increases because guidelines are available on how to accomplish a task. Set policies and procedures can also circumvent certain legal issues.
Businesses will of course vary in relation to procedures but simply including the individual processes used by staff in the day to day running of the business along with any other specific procedures unique to your business.
In establishing the importance of the procedures in running the business and the system having a well constructed and maintained manual is essential.
The procedures manual clearly describes processes such as how to enter an invoice into the system, the types with which the new employee will not yet be familiar. Describe procedures specifically. This may seem quite simplistic to the writer who is familiar with the tasks at hand, but to the novice, a precise explanation of the procedure is invaluable.
Think of a policy and procedures manual as the first formal communication the company has with a new employee, something a new staff member can live by for their probation period to become the best fit for your business.
Michael is a business advisor that gives real and modern business advice that encourages thinking different and using strategies that are unique. To date, he has given over 4000+ hours of advisory with business owners.
He was awarded the Best Business Enterprise Centre Mentor/Advisor Australia 2014 and also the youngest person to ever receive the award.
He is a regular contributor to many publications including the national 'Inside Small Business Magazine', Business columnist for 'The Western weekender', 'The Village Voice' and more.